Privacy Policy

At Kawaii Nails LLC, your privacy is not an afterthought – it’s a foundational commitment. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. We comply with applicable U.S. privacy laws (including CalOPPA and state data breach notification laws) and respect the GDPR rights of our European customers.

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1. Information We Collect

Information You Provide Directly

When you interact with kawaiinails.shop, you may provide:

• Contact information: Name, email address, phone number, shipping address, billing address

• Payment information: Credit/debit card details (processed directly by Stripe; we store only a token reference, not the full card number)

• Account credentials: Password (hashed and salted; we never store plain-text passwords)

• Order history: Products purchased, quantities, prices, dates

• Communications: Emails, phone call notes, chat transcripts, survey responses

• User-generated content: Product reviews, photos, testimonials (if you submit them)

Information Collected Automatically

When you browse our website, we automatically collect:

• Device information: IP address, browser type and version, operating system, device type (mobile/desktop)

• Usage data: Pages visited, time spent, links clicked, search queries, referring website

• Cookies and similar technologies: See Section 5 below

• Location data: Approximate geographic location derived from IP address (city/region level only; not precise GPS)

Information from Third Parties

We may receive information about you from:

• Stripe (payment processor) – fraud risk scores, card type (e.g., “Visa credit”)

• Shipping carriers (USPS, UPS, FedEx) – delivery confirmation, address corrections

• Social media platforms (if you log in via Facebook/Google – coming soon)

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2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing & Fulfillment

• Process and ship your orders

• Send order confirmations, shipping updates, and delivery notifications

• Process refunds and returns

• Detect and prevent fraud

Customer Service

• Respond to your inquiries (phone, email, contact form)

• Troubleshoot technical issues

• Handle complaints and product defects

Marketing & Personalization (Opt-In Required)

• Send promotional emails (you may unsubscribe anytime)

• Recommend products based on your purchase history

• Show targeted ads on social media (you may opt out via ad settings)

Website Improvement

• Analyze usage patterns to improve site navigation

• Test new features (A/B testing)

• Diagnose server errors and bugs

Legal Compliance

• Comply with tax, accounting, and record-keeping laws

• Respond to lawful requests from law enforcement or regulators

• Enforce our Terms and Conditions

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3. Legal Bases for Processing (for European Customers)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: To fulfill orders and provide customer service (necessary for our contract with you)

• Legitimate interests: To improve our website, prevent fraud, and send non-promotional service messages (e.g., shipping updates)

• Consent: For marketing emails and cookies that are not strictly necessary (you may withdraw consent at any time)

• Legal obligation: To retain records for tax purposes

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4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in these limited circumstances:

Service Providers (Necessary for Our Operations)

All service providers are contractually obligated to protect your data and use it only for the specified purposes.

Legal Compliance

We may disclose your information if required to do so by law, such as in response to:

• A subpoena or court order

• A tax or customs audit

• A lawful request from a government agency (e.g., FTC, CBP)

Business Transfers

If Kawaii Nails LLC is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our website.

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5. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use our site.

Types of Cookies We Use

Your Cookie Choices

Browser settings: Most browsers allow you to block or delete cookies. However, blocking essential cookies will prevent you from adding items to your cart or completing checkout.

Opt-out tools:

• Google Analytics opt-out: tools.google.com/dlpage/gaoptout

• Network Advertising Initiative opt-out: optout.networkadvertising.org

Cookie banner: When you first visit our site, you will see a cookie banner asking you to accept or reject non-essential cookies. Your choice is saved for 6 months.

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6. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy.

After retention periods expire, we delete or anonymize your data.

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7. Your Privacy Rights

For All Customers (U.S. & International)

You have the right to:

• Access: Request a copy of the personal information we hold about you

• Correct: Update inaccurate or incomplete information (you can also do this in your account settings)

• Delete: Request deletion of your data (subject to legal retention requirements)

• Opt out of marketing: Click the “unsubscribe” link in any promotional email

• Disable cookies: Via your browser settings or our cookie banner

For California Residents (CCPA)

Under the California Consumer Privacy Act, you also have the right to:

• Know: What categories of personal information we collect and share

• Opt out of “sales”: We do not sell your data, so no action needed

• Non-discrimination: We will not charge different prices or provide inferior service if you exercise your privacy rights

To exercise your CCPA rights, please contact us at klarrisacassondra27780@gmail.com with “CCPA REQUEST” in the subject line. We will verify your identity before processing the request (we may ask for your order number or email address on file).

For European Customers (GDPR)

If you are in the EEA or UK, you have these additional rights:

• Restriction: Request that we stop processing your data but retain it

• Portability: Receive your data in a machine-readable format (CSV or JSON)

• Object: Object to processing based on legitimate interests (e.g., analytics)

• Lodge a complaint: With your local data protection authority (e.g., ICO in the UK)

Data Controller: Kawaii Nails LLC, 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110, USA. We do not have a representative in the EEA, but you may contact us directly.

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8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete the information promptly.

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9. Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: 256-bit SSL/TLS for all data transmitted between your browser and our servers

• Tokenization: Credit card details are replaced with non-sensitive tokens; raw card data never touches our servers

• Access controls: Only authorized employees (customer service, warehouse managers) can access personal information, and only when necessary for their job duties

• Regular audits: We conduct quarterly security scans and annual third-party penetration tests

Despite these measures, no method of transmission over the Internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

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10. Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will:

1. Notify affected customers within 72 hours of discovery (via email)

2. Provide details about what information was exposed and what steps we are taking

3. Offer guidance on how to protect yourself (e.g., credit monitoring if appropriate)

4. Report to regulators as required by law (e.g., state attorneys general for breaches affecting 500+ residents)

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11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors, shipping carriers). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes (e.g., new data sharing practices) will be communicated via:

• A banner on our website

• An email to customers who have opted in to marketing (or all customers with accounts)

The “Last updated” date at the bottom of this policy indicates when the most recent changes were made. Your continued use of kawaiinails.shop after changes are posted constitutes your acceptance of the updated policy.

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13. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

📞 Phone: 8703301243
✉️ Email: klarrisacassondra27780@gmail.com (use subject line “PRIVACY REQUEST”)
📬 Mail: Kawaii Nails LLC, Attn: Privacy Officer, 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110, USA

For verified data requests: To protect your privacy, we may ask for proof of identity (e.g., order number and email address). We will respond to all requests within 30 days (GDPR) or 45 days (CCPA).

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Last updated: November 15, 2024

Thank you for trusting Kawaii Nails LLC with your personal information. We are committed to protecting your privacy and earning your confidence every day.

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Kawaii Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110
Phone: 8703301243
Email: klarrisacassondra27780@gmail.com
Website: kawaiinails.shop