Refund and Return Policy

At Kawaii Nails LLC, we want you to love every product you purchase. However, we understand that sometimes a product doesn’t meet your expectations, arrives damaged, or simply isn’t the right fit for your needs. This Refund and Return Policy outlines your rights and our commitments. We’ve designed it to be fair to both you and our small business—no hidden clauses, no restocking fees (in most cases), and no runaround.

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30-Day Satisfaction Guarantee

You have 30 calendar days from the date of delivery to request a return or refund for eligible products. After 30 days, we cannot process returns except for manufacturer defects (see Warranty section below).

Eligibility checklist:

• Product is in new or gently used condition (see exceptions below)

• Original packaging is not required but appreciated

• You have your order number or email address used at checkout

• The product was purchased directly from kawaiinails.shop (not a third-party reseller)

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Return Reasons – What We Cover

1. Damaged, Defective, or Incorrect Items (Our Fault)

If any of these happen, we pay return shipping and offer a full refund or replacement:

• Damaged during transit – Cracked bottles, crushed powders, broken brushes. Take photos of the damage before disposing of the product.

• Manufacturing defect – Wrong consistency, strange odor, color mismatch from advertised photos, faulty applicator.

• Wrong item shipped – You ordered “Goddess Glow” dip powder but received “Midnight Sapphire.”

• Missing items – Your order confirmation shows 5 items but only 4 arrived.

What to do:

1. Contact us within 7 days of delivery at klarrisacassondra27780@gmail.com or call 8703301243.

2. Provide your order number and photos/videos clearly showing the damage or defect.

3. We will email you a prepaid return shipping label (U.S. customers only; international customers receive a credit toward return shipping).

4. Once we receive the item (or see photo evidence for low-value items), we issue a refund or send a replacement immediately.

Refund timeline: Replacement items ship within 2 business days. Refunds process within 5 business days after we confirm the issue.

2. Changed Your Mind / No Longer Needed (Customer’s Preference)

You can return unused products for any reason within 30 days of delivery. However, return shipping costs are your responsibility (unless combined with a damaged item).

Requirements for “change of mind” returns:

• Product must be unused, unopened, and in resalable condition (seals intact, no signs of testing or application)

• Original packaging should be intact (if product came in a box, return it in that box)

• We cannot accept returns on:

  • Eyelash extensions (hygiene reasons – cannot resterilize)

  • Waxing products that have been heated or melted

  • Opened paraffin wax (safety and hygiene)

  • Products marked “Final Sale” on the product page

How to process a change-of-mind return:

1. Email klarrisacassondra27780@gmail.com with your order number and the items you wish to return.

2. We will provide a return authorization number (RMA) and our warehouse return address.

3. Pack the items securely, write your RMA on the outside of the box, and ship to the address provided.

4. Once we receive and inspect the items (typically within 5 business days of delivery to us), we issue a refund for the product cost only (original shipping fees are non-refundable).

Restocking fee: None for most products. However, we reserve the right to charge a 15% restocking fee if returned items show obvious signs of use (e.g., dip powder jars with powder missing, brushes with residue).

3. Allergic Reaction or Skin Sensitivity

Your safety matters most. If you experience a rash, swelling, itching, or other reaction within 48 hours of using a Kawaii Nails product:

1. Stop using the product immediately.

2. Seek medical attention if symptoms are severe (difficulty breathing, widespread hives, swelling of lips/eyes).

3. Contact us with your order number, the product name, batch number (printed on the product or box), and photos of the reaction.

4. We will issue a full refund including original shipping costs and provide a prepaid return label for the product (so we can test it and report to our manufacturer).

Note: We cannot refund if the reaction occurred because you ignored usage warnings (e.g., applying lash adhesive to eyelids instead of lashes, using wax on irritated skin). Our team will review each case individually.

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How to Initiate a Return – Step-by-Step

Step 1: Gather your order information. Find your order number in your confirmation email or by logging into your account at kawaiinails.shop.

Step 2: Contact us using one of these methods:

• Email: klarrisacassondra27780@gmail.com (fastest) – Use subject line “RETURN REQUEST – Order #_______”

• Phone: 8703301243 (Monday–Friday, 9 AM–6 PM MST)

Step 3: Tell us:

• Which items you want to return

• The reason (damaged, wrong item, changed mind, etc.)

• Whether you want a refund (to original payment method) or replacement

Step 4: Wait for our response. We will respond within 4 business hours with:

• An RMA number (required on your return package)

• Return shipping instructions (prepaid label if our fault; address only if your responsibility)

• Any special instructions (e.g., “No need to return damaged product – just send photos”)

Step 5: Pack your return securely. Use original packaging if possible. Include a note with your RMA number and order number inside the box.

Step 6: Ship the package. If we provided a prepaid label, just drop it off at any USPS, UPS, or FedEx location (depending on label type). If you pay for shipping, keep your receipt and tracking number.

Step 7: Receive your refund or replacement. We process returns within 5 business days of receiving your package. You’ll receive an email confirmation when complete.

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Refund Timing & Methods

Partial refunds may be issued if:

• The returned item is not in its original condition (missing parts, used beyond reasonable testing)

• You return items after 30 days (10% restocking fee may apply)

• Shipping overcharges are refunded at actual cost

Original shipping fees are refundable only if:

• The return is due to our error (damaged, wrong item, defect)

• The entire order is returned unopened (change of mind – shipping not refunded)

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Exchanges

We do not process direct exchanges (you return one item and we send another). Instead:

1. Return the unwanted item following the process above.

2. Receive your refund.

3. Place a new order for the correct item.

This is faster for you and more accurate for our warehouse. New orders typically ship within 24 hours.

Exception: If we shipped the wrong item by mistake, we will send the correct item immediately without requiring a return of the wrong item (or with a prepaid return label for the wrong item).

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Non-Returnable Items (Final Sale)

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged (unless damaged during shipping or defective):

• Eyelash extensions (any opened tray or individual lashes)

• Eyelash adhesives (once the safety seal is broken)

• Waxing products (beads, strips, hard wax – if the bag/container is opened)

• Paraffin wax (if the seal is broken or wax has been melted)

• Nail files, buffers, cuticle pushers (personal care items)

• Gift cards (cannot be refunded for cash except where required by law)

• Sample or trial-sized products (marked “tester” or “not for resale”)

If you receive a damaged or defective final sale item, we will still replace or refund it. Final sale only means no returns for change of mind.

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Warranty – Beyond 30 Days

Most products carry a 90-day limited warranty against manufacturing defects (e.g., dip powder that hardens in the jar, acrylic monomer that discolors, top coat that becomes stringy).

What the warranty covers:

• Product fails to perform as described in normal use

• Product degrades prematurely (e.g., top coat thickens within 60 days of opening)

• Packaging defect that compromises product safety

What the warranty does NOT cover:

• Normal wear and tear

• Damage from misuse (storing products in heat, using incorrect application techniques)

• Products used beyond their expiration date (printed on packaging)

To file a warranty claim: Email klarrisacassondra27780@gmail.com with photos, your order number, and a description of the defect. We may ask you to return the product for testing (with a prepaid label). If approved, we will send a replacement or issue store credit at our discretion.

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International Returns

International customers (outside the United States) have the same 30-day return window. However:

• Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged/defective/wrong item). In error cases, we will credit up to $20 toward return shipping.

• Customs fees for returned items are the customer’s responsibility. Mark the package as “Returned Goods – No Commercial Value” to avoid additional duties.

• Processing time may be longer due to customs delays. Please allow 15–20 business days from the date you ship for us to receive and process your return.

We strongly recommend using a trackable shipping method for international returns. If a return package is lost without tracking, we cannot issue a refund.

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Late or Missing Refunds

If you haven’t received a refund after 10 business days from our approval:

1. Check your bank account – Some banks take longer to post credits.

2. Contact your credit card company – They may have a hold on the refund.

3. Check with your bank (for debit cards) – Processing times vary.

If you’ve done all three and still have not received your refund, contact us at klarrisacassondra27780@gmail.com with your order number and the date we approved the refund. We will provide you with the Stripe transaction ID so your bank can trace it.

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Return Abuse & Fraud Prevention

Kawaii Nails LLC reserves the right to refuse returns or ban customers who:

• Return items that are clearly used, damaged by the customer, or not our products

• Request refunds for the same product multiple times without returning the original

• File chargebacks without attempting to resolve the issue with us first

• Return orders with missing components (e.g., keep the brush, return the bottle)

We keep track of return patterns. Legitimate returns are always honored. Abusive patterns may result in order cancellation or account suspension.

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Contact Us About Returns

The fastest way to resolve any return or refund issue is to contact us directly:

📞 Phone: 8703301243 (Monday–Friday, 9 AM–6 PM MST)
✉️ Email: klarrisacassondra27780@gmail.com (use subject line “RETURN – Order #_______”)
🌐 Website: kawaiinails.shop/returns (form coming soon)

Please do not send returns to our address without an RMA number. Unsolicited returns may be refused or discarded.

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Kawaii Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110
Phone: 8703301243
Email: klarrisacassondra27780@gmail.com
Website: kawaiinails.shop