Shipping Policy

At Kawaii Nails LLC, we know that waiting for supplies is frustrating. That’s why we’ve built a shipping system that prioritizes speed, accuracy, and transparency. This Shipping Policy applies to all orders placed on kawaiinails.shop.

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Order Processing Time

Standard processing: 1–2 business days (Monday–Friday, excluding U.S. federal holidays)

Example: Order placed Wednesday at 2 PM MST → Ships by Friday. Order placed Friday at 6 PM MST → Ships by Tuesday (Monday if not a holiday).

Expedited processing: Not available. All orders follow the same 1–2 day processing queue. Choosing expedited shipping (e.g., Priority Mail) affects transit time only, not how quickly we pack your order.

Peak season processing (November–December, Valentine’s Day, Mother’s Day): May extend to 3–4 business days due to order volume. We post banners on our website during these periods.

Once your order ships, you will receive:

• A shipping confirmation email with tracking number

• An SMS notification (if you opted in at checkout)

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Domestic Shipping (United States)

Carriers We Use

• USPS (First-Class Mail, Priority Mail, Priority Mail Express)

• UPS (Ground, 3-Day Select, 2nd Day Air, Next Day Air)

• FedEx (Ground, Express Saver, 2Day, Standard Overnight)

Carrier selection depends on package weight, destination, and your chosen shipping speed. We automatically choose the most reliable option for your location.

Shipping Speeds & Costs

Free standard shipping applies automatically to U.S. orders (excluding Alaska, Hawaii, and U.S. territories) with a subtotal of $75 or more after discounts but before taxes. Expedited shipping does not qualify for free shipping.

Alaska, Hawaii, & U.S. Territories

• Delivery time: 7–12 business days for standard; 3–5 for priority

• No free shipping to these locations (but $10flatrateforstandardshippingonordersover$100)

• Carriers: USPS only (UPS/FedEx ground doesn’t serve these regions)

APO / FPO Military Addresses

We proudly ship to APO/FPO addresses via USPS Priority Mail. Delivery typically takes 10–21 business days (sometimes longer due to military logistics). Please ensure you include the full APO/FPO address with unit and box numbers. We cannot use UPS/FedEx to these addresses.

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International Shipping

We ship to the following countries (list expanding regularly):

• North America: Canada, Mexico

• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Ireland, Belgium, Switzerland, Austria, Denmark, Sweden, Norway, Poland

• Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore

• Middle East: Israel, United Arab Emirates (limited service)

If your country is not listed at checkout, please email klarrisacassondra27780@gmail.com – we may be able to add it.

International Delivery Times

Customs delays can add 1–4 weeks. We have no control over customs processing times.

International Shipping Costs

Calculated at checkout based on:

• Package weight and dimensions

• Destination country

• Selected shipping speed

We subsidize international shipping – you pay less than actual carrier rates. No free international shipping.

Customs, Duties & Taxes

Important: International customers are responsible for all import fees, including:

• VAT (Value Added Tax)

• Customs duties

• Brokerage fees

• Handling charges

We do not collect these fees at checkout. Your local customs office will contact you for payment before releasing your package. If you refuse to pay customs fees and the package is returned to us, we will refund your product cost minus original shipping fees and a 15% restocking fee (to cover return shipping and handling).

To estimate fees: Check your country’s customs website or use an online duty calculator. We cannot provide estimates.

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Tracking Your Order

Once your order ships, you will receive:

1. Tracking number and carrier name

2. Link to the carrier’s tracking page

Tracking updates typically appear within 24 hours of shipping. If your tracking number shows “Label Created” for more than 3 business days, contact us.

Lost tracking? Log into your account at kawaiinails.shop or email klarrisacassondra27780@gmail.com with your order number.

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Undeliverable & Returned Packages

A package may be returned to us for these reasons:

• Incorrect address provided by customer

• Carrier unable to deliver (no access, no safe place to leave)

• Unclaimed (customer failed to pick up from post office after notice)

• Refused (customer refused customs fees or signature)

If your package is returned to us:

• We will notify you via email

• You may choose to:

  • Pay for reshipment (original shipping fees not refunded)

  • Receive a refund for the product cost minus original shipping fees and a 15% restocking fee

We cannot issue refunds for products that are refused or unclaimed without a restocking fee.

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Lost or Stolen Packages

Lost in Transit (Carrier Error)

If your tracking shows “Delivered” but you haven’t received the package after 48 hours, follow these steps:

1. Check with neighbors, front desk, or building management

2. Wait 24 hours (carriers occasionally scan prematurely)

3. Contact the carrier with your tracking number to open a lost package claim

4. Contact us at klarrisacassondra27780@gmail.com with the claim number

We will assist with the investigation. If the carrier confirms the package is lost, we will either:

• Send a replacement order (if items are in stock) at no cost, or

• Issue a full refund (including original shipping)

Processing time for lost package claims: 7–14 business days.

Stolen After Delivery

We are not responsible for packages stolen from your porch, mailbox, or lobby after delivery is confirmed by tracking. To protect yourself:

• Require signature (choose “Signature Required” at checkout – additional fee)

• Ship to your workplace (if allowed)

• Use a package locker or Amazon Hub pickup point (not available for all carriers)

• Purchase Route Package Protection (see below)

Route Package Protection

We offer Route – a third-party package protection service – at checkout for an additional fee (typically $0.98–$2.98 per order). Route covers:

• Lost packages (including porch theft) – full refund or replacement

• Damaged packages (visible damage to products) – full refund or replacement

To file a Route claim: Use the Route app (link in your shipping confirmation email) or go to route.com/claims. Claims are typically resolved within 2–3 business days.

If you decline Route, you assume all risk of loss or theft after delivery.

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Damaged Packages

If your package arrives visibly damaged (crushed box, torn bag, leaking contents):

1. Take photos of the package exterior and interior before opening/unpacking

2. Take photos of damaged products

3. Contact us within 7 days of delivery at klarrisacassondra27780@gmail.com with:

   • Your order number

   • All photos (do not dispose of damaged items until we advise)

4. We will provide a prepaid return label (if we need the item back) or approve disposal

5. We will ship a replacement or issue a refund within 2 business days

Do not throw away damaged products without our approval – we may need them for carrier claims.

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Shipping Restrictions

Hazardous Materials

Certain products cannot be shipped internationally or via air carriers due to flammability or pressurized contents:

• Aerosol sprays (some setting sprays, dry shampoos) – ground shipping only within continental U.S.

• Large quantities of alcohol-based liquids (monomers over 4 oz) – may require ground shipping

We will notify you if your order contains restricted items and adjust shipping accordingly.

Age Verification

No age verification required for shipping. However, by ordering, you confirm you are 18+ and will use products responsibly.

P.O. Boxes

We ship to P.O. boxes via USPS only. UPS and FedEx cannot deliver to P.O. boxes. If you provide a P.O. box, we will automatically select USPS as the carrier (may be slower).

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Shipping to Multiple Addresses

We cannot split a single order into multiple shipping addresses. If you need products sent to different locations, please place separate orders for each address.

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Change of Address After Order

If you need to change your shipping address after placing an order:

1. Email us immediately at klarrisacassondra27780@gmail.com with your order number and new address

2. If the order hasn’t shipped: We will update the address at no charge

3. If the order has already shipped: We cannot change the address. You may need to contact the carrier to request a redirect (additional fees apply)

We are not responsible for packages delivered to the original address if you failed to notify us before shipping.

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Shipping Delays – What We Control vs. What We Don’t

We will compensate you for delays caused by our errors:

• Processing takes longer than 2 business days (excluding peak season)

• Wrong item shipped (we expedite the correct item at our cost)

We cannot compensate for delays caused by:

• Weather (snowstorms, hurricanes, floods)

• Carrier issues (sorting facility backups, driver shortages)

• Customs holds (international orders)

• Incorrect address provided by customer

• Peak holiday season (November–January)

We will, however, help you track down delayed packages and file claims where possible.

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Contact Us About Shipping

For shipping questions, issues, or special requests:

📞 Phone: 8703301243 (Monday–Friday, 9 AM–6 PM MST)
✉️ Email: klarrisacassondra27780@gmail.com (use subject line “SHIPPING – Order #_______”)

Please include your order number in all shipping-related communications.

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Kawaii Nails LLC
1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110
Phone: 8703301243
Email: klarrisacassondra27780@gmail.com
Website: kawaiinails.shop